Use the Encryption Key Backup or Restore Wizard and the following procedures to back up and restore encryption keys on the Service Manager management servers and Self-Service Portal. After you back up the encryption keys and store them in a safe location, you can recover from software or hardware failures on the Service Manager management servers, data warehouse management servers, and Self-Service Portal. Your disaster recovery strategy depends on you backing up the encryption keys as soon as you complete the Service Manager installation.
When you deployed the Self-Service Portal, an encryption key was created so that data between the Self-Service Portal and the Service Manager database could be encrypted. When you deployed your System Center - Service Manager management server and database, an encryption key was created so that data between the Service Manager and data warehouse management servers and their associated databases could be encrypted.
We recommend you to upgrade to Service Manager 2022.
This version of Service Manager has reached the end of support.
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